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  • Why should I create an account?
    Register and create an account to enjoy the following personalized services:
    1.Quick access to order status, delivery tracking and order history.
    2.Add multiple addresses for easier checkout options.
    3.Save your profile for customized offers & services.
    4.Easy re-ordering of previous orders or products.
    Create an account now!
  • How do I check my order status?
    Log in to your account by clicking on the"Login/Register" button on the upper left hand corner of the website, and then enter your email address and password. Once you are logged in, click on "Tracking" button on the upper right hand corner of the website. View Current and Past Orders and it will bring up a list of your past orders. You can check your current order status there. Once the order has been shipped, and tracking information is available, it will be updated on that page. If you have any question regarding your order, you can always contact us either by phone or email.
  • Will my information be secure?
    Our website fully encrypts your personal data (name, address, credit card number) with a Secure Socket Layer (SSL) which prevents it from being read by anyone over the Internet. For more information about our website security systems, visit our Privacy Policy page. Optokingdom.com takes extra measures to safeguard your personal information however for optimum safety, please ensure you sign out of your account after every session.
  • Is it the real and final price that showed on your website?
    Optokingdom is the first led display online mall in China. Every product has an open and final price on our website. You can compare the price of same type product with other's that you will see the difference.
  • what's would the price include?
    The price includes cabinet, control system and package.
  • How to use the form showed on product's page? Is it the real and price of our project?
    The form is designed for convenient our customer estimate their project's cost. You can fill the width and height of your project in the form that it will calculate final cost of it. The cost includes cabinets, control system and package. You can purchase cabinets according to the number that the system suggests to you. The actual width and height is calculated according to the size of cabinet.
  • Can the cabinet be customized according to my requirement?
    The size of cabinet was designed for reaching optimal display effect. We recommend you buy the cabinet that has been designed.It is Ok if you want to customize other size of cabinet.
  • Can I pay online? What payment methods are accepted?
    we recommend bank transfer to pay for your order. PayPal is available when the cost less than $500. Learn more information about payment method please click Bank Transfer and PayPal.
  • Are these real pictures and parameter of product which showed on your online mall?
    The pictures of product were taken by our photographer or making by our structure engineer. Product parameters were checked by our engineers strictly. All of them are real and correct.
  • When will you deliver the goods after you confirm my deposit?
    We will arrange our staffs to customize product for you after we receive deposit. It takes about seven days for lead time. After you pay the balances payment, we will deliver the goods to you.
  • What's the payment method? And how long does it take?
    It depends on your choice. Shipping by sea, shipping by air, shipping by DHL is OK for us. Look for more detail please visit Transport Guide.
  • How to deal with it if the product broken during transportation?
    We suggest you buy insurance for your product. If there is something wrong during transportation, the insurance company will pay your loss according to the insurance contract. Click here to see more.
  • How to track the goods?
    Before shipping, we will give you a cargo tracking number, you inquire about the Internet that you will see the shipping information.
  • How long is your warranty?  Can I extend it?
    you can find out the warranty on product page. We can extend the warranty if you require. Visit Warranty and Extended Warranty to learn more detail.
  • Can you install product for us?
    It is very easy to install our product. We will also offer product installation and system operation video to you after you place an order from us. We also offer online service for you. It is ok if you want our engineers come to your country install product for you. But all the cost related with installation should be pay by you.
  • What should I do if my order doesn't reach MOQ?
    It depends on specific circumstance. The best way is to contact our customer service Contact us.
  • Do you deliver goods to my country?
    The goods can be delivered if there is airport or port in your country.
  • Can I cancel my order? and How?
    It depends on specific circumstance. You can cancel order before you pay it. Learn more information by clicking Cancel Order.
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