Our company respects each client’s decisions, no compulsory consumption here. In order to maintain the happy relationship with clients, clients are allowed to cancel their orders in certain conditions. We are working hard to create a nice shopping atmosphere for clients. Please take minutes to read the following content to understand how to protect your rights and interests.
Preconditions for canceling orders
A. orders are submitted but the order status remains unpaid, see as below:
In this situation our engineers won’t design and produce your product, clients can contact our customer service to cancel the orders.
B. Clients already pay for their orders but our engineers don’t commence to customize their products, in this urgent situation when clients decide to cancel the orders, clients must inform us by both email and phone call. If clients don’t inform us in time, once our engineers commence to customize your products, we can’t cancel the orders.
Procedures for excelling the orders
1. login your account and get into my order page, you will see the following information:
2. Click the detail button and go to next page, see as below:
Please click “contact customer service” to get contact with our customer service and explain request to cancel your orders. Our customer service will deal with your request, once the excelling order is confirmed you will be informed by an email, please pay attention to your inbox.
Non canceling situations
1. If the order status in your account center is “goods delivered”, your order can’t be canceled.
2. Orders for all the customized LED products such as LED display projects can’t be canceled once orders are released.
Notes: Orders for all the products that payments are done and we already commence to produce, and for all the customized LED projects such as the LED display can not be canceled. Our shopping mall will take 50% of the sales price as the compensation to the loss of the mall because of your unilateral compulsory execution to cancel the order. In this situation all the consequences will be borne by you one, please think through it before you release the order.
If the Chinese documents and English document content conflicts, performed according to Chinese document content.